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FAQ

Our most frequently asked questions are a scroll away.

How can I contact ThisStore?

The fastest way to contact us is via Facebook Messenger - m.me/ThisStoreUniquelyYours

Drop us an email at thisstoreco@gmail.com or fill up the contact form in our contact page.

How long will it take to receive my order?

Due to the high number of orders received daily, once you have placed your order, please allow 1-3 business days for our team to process the orders. Depending on the product, your parcel will take 2 - 3 weeks to arrive. We sincerely seek your kind understanding and patience. Good things are worth the wait.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

Do I need to have a Paypal account to make payment?

No, it is not necessary to have a paypal account to make your payment.

Why do I get redirected to only Paypal website to make payment?

After you click complete order, you will be redirected to Paypal where you can do a Paypal Guest Checkout, when you click "Pay with Debit or Credit Card" below. With this, you do not need to create a Paypal account, and the payment will be deducted from your credit card.

Paypal is a host platform for our payment system. They do not withhold any of your information when you use the Guest Checkout. Your data is safe and protected.

If you have any other questions regarding the payment methods, or face any difficulties during payment, feel free to drop us a message on Facebook or email us at thisstoreco@gmail.com and we will assist you as quickly as possible!

What qualifies for a refund?

We only offer refunds for damaged or defective goods and missing parcels.

Should you require a refund, drop us an email at thisstoreco@gmail.com with an attached image of the damaged product (if applicable) and your order number, and we will be in touch with you as soon as possible.

Why have I not received my refund?

Your refund may take some time before it is fully processed.

If you have yet to receive your refund, take the following actions:

- Check your bank account again.
- Contact your credit card company.
- Contact your bank

If you have done all of the above and still have not received your refund yet, please contact us at thistoreco@gmail.com.

Orders & Shipping:

Do you offer free shipping?

Yes! All orders above (USD $60) will be entitled to Free Shipping.

Which countries do you ship to?

We ship (worldwide)!

Others:

Dimension, Sizing & Specifications

Each product has their own unique specifications that can be found in the product description.